The only native Microsoft Teams Phone + Salesforce integration
Mirage lets users make & receive Teams calls inside Salesforce, instantly pulling the right record for full context. Call details, transcriptions, notes, and metrics sync to Salesforce - so every interaction is logged, easy to find, and actionable.
No third-party platform or admin console required
All data stays within Microsoft Azure & Salesforce
Starts at $32/mo/user
Trusted by hundreds of high-performance service & sales teams
See how it works in 90 seconds
Why IT chooses Mirage
Mirage runs natively inside Microsoft and Salesforce—so there’s no new infrastructure to manage, no third-party systems to secure, and no disruption to your current setup.
No New Phone System
Mirage uses Microsoft Teams as your telephony platform, so there’s no need to buy, deploy, or maintain a separate phone system—or change your IT infrastructure.
Keep Your IVRs, Queues
& Voicemails
No need to rebuild call flows, set up new queues, or reconfigure voicemail. Mirage works with your existing setup—so you can keep what’s already working.
Built-In Security
& Compliance
Because Mirage runs entirely within Microsoft and Salesforce, nothing changes for IT. No third-party storage, no external routing—just native, compliant infrastructure.
Handle calls and follow-ups without leaving Salesforce
Your reps can make Microsoft Teams calls in Salesforce in one click, take notes, and update records without switching screens. Automatic prompts ensure key details, outcomes, and next steps are always captured, keeping your CRM organized.
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Get instant caller context for every conversation
Inbound calls automatically open the right record, showing past interactions, open cases, and SLAs—giving service teams full context. For outbound calls, records pop up as you dial, helping sales personalize every conversation.
Book a demoAutomatically capture every call detail
Calls are instantly logged in Salesforce with outcomes, transcriptions, notes, and metrics—linked to the right contact, account, case, or opportunity for easy access and organized records.
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Automate outbound campaigns & customer follow-ups
Convert missed calls and prospect lists into automated call sequences with one click. The Campaign Dialer instantly queues calls, keeping sales teams focused on prospecting and service teams on customer follow-ups.
Book a demoTrack sales performance with real-time analytics
Track call volume, duration, missed calls, conversation rates, and more inside Salesforce with prebuilt dashboards. Easily spot trends, refine strategies, and analyze performance by rep, campaign, or segment.
Monitor calls & assist agents in real-time
Track live call activity inside Salesforce with the Live Agent Dashboard. See who’s on a call, in a meeting, or available. Supervisors can listen in, join calls to assist, and track inbound, outbound, and queued calls—all in real time.
Pricing
Starts at 15 users minimum
Microsoft Teams Calling Inside Salesforce
Automatic Caller Lookup in Salesforce
Click-to-Dial from Salesforce
Automatic Call Logging
Campaign Dialer
Live Agent Dashboard
Reporting & Analytics
Everything in Essential, plus:
Microsoft Teams Meeting Sync in Salesforce
Link MS Teams Call Summaries & Transcriptions to Salesforce
Supervisor Features (Barge-In, Listen, Whisper)
Call Logging for Unavailable Users
Call Logging for Abandoned Calls in Queues
Meet the IT, sales, and service leaders
simplifying telephony
Trusted by companies who choose simplicity, control and staying fully native to Salesforce.
Connecting telephony to Salesforce is essential in the
course of digitization and is quick and easy with Mirage CTI Data Connector.
The CTI Data Connector has transformed how we manage day-to-day calls. The set up was smooth and the onboarding was quick and thorough.
We’ve been able to significantly improve call operations and customer outcomes. In addition, the quality of resubmissions and evaluations improved.
The installation is very simple and Mirage Customer Success team helped me a lot on technical issues and they contact me periodically for any kind of update.
Mirage has been an exceptional partner for advanced CTI solutions in Salesforce. . Their solutions have significantly improved communication, productivity, and customer service capabilities within the Salesforce ecosystem, making them a highly recommended choice for businesses seeking to enhance their Salesforce functionality.
We have been using the CTI Connector to connect our PABX system to our Salesforce platform and have saved a lot of time by automating a lot of processes. It is really fantastic that a small app like this can have such a huge impact on our business.
The CTI Connector reliably logs our calls. In case of problems, the service helps reliably. We are very satisfied.
Mirage handles in and out-going calls in Sales and Customer Service departments efficiently. It is quite easy to configure and provides vital information for analyzing calls and call outcomes.
Every customer call is redirected to Salesforce via
Mirage software.
Thank you Mirage for making this interface between Teams and Salesforce. We have now an easy way for linking customer calls to the customer information in Salesforce
The installation is simple and excellently documented.
Consulting and customer support are fast and very good.
The tool does what it is supposed to do and offers a simpler and more flexible configuration than many other integrations on the market. Full recommendation from our side.