Integrate Microsoft Teams with Salesforce
Make, receive and manage Microsoft Teams calls within your Salesforce CRM.
Mirage provides a direct integration with Microsoft Teams - so there's no need for contact centers or PBX.
Strengthen your customer 360
The more customer and caller information you can collect in Salesforce, the more data-driven your decision-making.
Create tailored customer journeys
With information like call notes, caller activity and case records at your fingertips, you’ll deliver faster, more personalized customer interactions.
Boost team productivity
Consolidate all activity within Salesforce and track agent and team performance.
Features designed to enhance sales and service teams
For sales teams:
- Power Dialer
- 1-click dial
- Automated call logging
For service teams:
- Caller/customer identification
- Call routing
- Caller/customer history
For supervisors:
- The Live Agent Dashboards and Wallboard
- Salesforce reports
- Agent activity history
Native integration with Salesforce
Start Microsoft Teams calls from anywhere in Salesforce by clicking on an email. All voice calls are made and received directly within your CRM, with crystal clear connections.
It connects with Direct Routing, Operator Connect and Microsoft calling plans.
Integration Type: BOT
Connector License: Requires a Mirage MS-Teams Connector
Real time reporting
View live reporting dashboards showing Microsoft Teams call activity.
Logos you’ll recognize
Some of Salesforce’s most valued customers use Mirage to enhance their record keeping, boost team efficiency and improve customer experiences.
Save costs, level-up your security and rationalize your tech stack by using Teams for all internal and external calls.
“The CTI Data Connector has transformed how we manage day-to-day calls. The set up was smooth and the onboarding was quick and thorough.”
Marius Gareis, Head of IT & Digital Processes at
Geothermie Unterhaching GmbH & Co KG
Get the most out of your Microsoft Teams calls
