All Call Activity Recorded in One Place
Our live and historical dashboards give you game-changing insights on team performance, staffing requirements and call execution, so you can make more informed decisions.
Know what’s working (and what’s not…)
Optimize your team’s efficiency and encourage accountability.
Support your customers better
With automated data recording, you’ll have a clear picture of call volumes, outcomes, cases and actions.
React fast
With one eye on the live dashboards, you can orchestrate the smooth running of day-to-day telephony operations.
The Live Agent Dashboard and Wallboard
View details about presence states and ongoing calls. For example, whether a particular agent is on a call, available, or in a meeting.
This is valuable for:
- Organizations with distributed sales and service teams
- Call centers
- Checking a colleague’s availability
Filter historical data
View historical data and gather insights to inform decision making.
Sort data by inbound / outbound call volume, number of calls or emails, tasks complete and total call time. Filter this further by individual agents and wider teams.
Analytics that drives better results
Some of Salesforce’s most valued customers use Mirage’s reporting data to drive team efficiency and improve experiences for their customers.
“Connecting telephony to Salesforce is essential in the course of digitization and is quick and easy with Mirage’s CTI Data Connector.”
Elmar Berger, Managing Director at Berger Touristik
Ready to get more data-driven?
